No Questions Asked Return Policy
We welcome the return, with no
questions asked, of:
stock items (excluding strut channel, fasteners, and stainless steel items)
that are excess to your needs may be returned for full value credit.
o Buy now what you anticipate needing for your
project with the peace of mind that any surplus can be easily returned.
The available return period of 365
days from date of purchase is limited to a maximum of 5% of your order dollar
volume during that period.
o Items must be in new,
o Items purchased in
bundle quantities shall be valued for return at bundle unit pricing.
o Items purchased by the
box shall be valued at box unit pricing.
LLC will provide the requisite Return Authorization paperwork for the items
returning items shall be shipped via G-P LLC’s designated shipping carrier.
LLC will arrange for the return of the items utilizing our designated shipping
G-P LLC will only cover the return freight/shipping cost for standard
stock items (excluding strut channel, fasteners, and stainless steel items) for
which we paid the original shipping charges, utilizing our designated shipping
carrier. All other types of return shipping charges (original shipping
costs paid by customer, utilizing a different shipping carrier, etc.) shall be
the responsibility of the returning customer.
Items found to be
unsuitable for your application, in good condition:
Please let us know how the parts were unable to suit your
application and how we can better serve your needs in the future.
replacement items shall be expedited to the customer at earliest
availability. If the item is not in stock, a special order, or obsolete
we will offer suitable immediately available replacement parts upon customer
approval. If delivery will be delayed, we offer a full refund of the
item(s) cost or the option to place the item on backorder, per customers
G-P LLC will accept responsibility for both return and replacement
shipping freight costs is the shipment is made within the continental United
States, unless the customer has negotiated off-shore site locations for
Special order items:
sales on special order items, including but not limited to large quantity stock
item orders, customer designs, special finishes, stainless steel, cut to
specification, et cetera, are final and those items do not qualify for return. If you are uncertain that a special order
product may satisfy your requirements, you are encouraged to ask for a sample
to confirm the product will meet the design intent.
Notes on all return shipments:
- We shall accept no responsibility for
any inconvenience or other real costs that our customers may incur
directly or indirectly because of defect caused by items we have
- Our intent is to be your reliable,
quality, low cost supplier and we cannot accept special charges for
errors, omissions, or other possible damages other
than outlined in our return policy.
- Our goal is always to respond within 12 hours
of a written or phone return request. If we make a mistake or you have an
emergency, we will strive to keep and win your continued business.
Our mission is to provide our customers with exceptional
service and value. If you do not receive the level of service or
reasonable solutions to return of any items please contact Thomas E. Gleason,
Managing Partner at email@example.com or firstname.lastname@example.org